[MisterOctober]

Yep! I switched to Jira from an older in-house solution early this year, and have found it to be excellent so far. There's a little learning curve on the admin side, but the actual experience of using it for feature / issue tracking has been real positive.

A lotta folks I talk to have had bad experiences with Jira in a big-company setting -- say in particular, Amazon --- but most of those problems I've heard boil down to poor practices on the management / admin end, rather than problems with the software itself.

p.s. I've also used Asana and a few other less-costly solutions, but their limitations ended up getting frustrating.