[lmilcin]

That would be in line with the requirements. You go through stringent certification with the software and hardware that has access to the actual PIN and then show that the application and application hardware never really has any access to it so that you can customize/update your software.

This is the easy part.

The hard part I remember was establishing secure communication between all components in the system (initializing HSMs, injecting keys). I remember helping designing the process and writing hundreds of documents describing various security-related procedures like how the HSM racks are inspected, how the keys to the racks are fetched from the safes, how there are multiple safes for multiple security officers, how the officers are prevented from ever having access to other safes, how fetching anything from safes requires logging and using tamper-evident containers, how the logs are inspected, and so on.

I have designed a special cryptographic protocol so that we could generate and inject keys to the devices in KIF (Key Injection Facility) and separately to our database (to establish communication with the terminal). Fun.

[johndbeatty]

Agree the people and process side is very difficult to do well. Familiar with all those and more -- we have extremely good, dedicated employees who care deeply about doing those things right.

We have some fun stories on this topic, like when we were using our PCI PIN approved secure room in our development office for the first time. We papered over the cage to prevent a security camera from being able to see employees entering PINs on the HSM. An eager employee papered over this cage a little too well cutting off the natural flow of air. And then there was a bug in our offline CA code and we spent 30 minutes in that air deprived cage while debugging occured :) finally the bug was fixed, we issued the cert on our first production device, and stepped out to get a breath of fresh air. Obviously this isn't our daily driver secure CA room :)

(If anyone reading is looking for a job in security engineering, we're hiring! https://www.clover.com/careers/engineering)

[lmilcin]

I have few more stories like the time when I closed the HSM rack door a bit too energetically and caused outage to entire company as we had to bring in third security officer to re-initialize it.

We also had special screens created for all cameras in the datacenter to block view on the HSM racks.

The biggest issue was, just before end-to-end test we figured out we forgot one of critical procedures (it was establishing authenticity of the HSM used) and we had to scramble to get new HSM and to re-establish all cryptographic material (so new storage keys, etc.)

[baybal2]

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