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Same here. Instead we have all these meetings where a ton of managers talk about their workers instead of letting the workers talk directly.

Using your software for the intended work can be very eye opening. I have had many occasions where I had to use stuff I had written and quickly saw a lot of inconveniences that could easily be fixed. When I asked users about this they agreed but they never asked because they thought it would be a difficult change.

Recently I had to use our SAP system and there would be a ton of opportunities for small changes with huge time savings but somehow it seems they never trickle up to the devs.