[vinceguidry]

I suspect Tesla is referring to customers driving out to pick up their Tesla from the factory or distribution center rather than waiting for Tesla to ship it to them. Something likely encouraged by long wait times.

[bewaretheirs]

Nope. Sounds like volunteers did new-customer orientation:

http://www.thedrive.com/news/23779/tesla-accepts-volunteers-...

Sounds like a face-to-face version of the unpaid peer-to-peer "support" you get in some product support forums.