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Hetzner simply wants to pay less money, which is just business. You can either sell at that price or not. DTAG decided that it's not worth it for them, the customer is the victim, because you probably are only able to download at around 5mbps in the evening from a Hetzner server. The upgrade is not possible with their internet connection, so it's a nightmare if you are a Hetzner customer.

I mean, yeah, sure, it sucks for the customer. What I don't understand is your implication that this is Hetzner's fault. Both sides could accept the other side's conditions, neither side did, all of that is "just business".

What isn't "just business" is asking much higher prices than the competition for the same kind of service and expecting customers to buy it. And if you find that there are customers who do buy anyway, that's a hint that you are dealing with a monopoly situation, which is appropriately described as "holding people hostage".