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by phnk
2816 days ago
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> it really lacks empathy (or realism) to assume that the same exact UI will be useful/pleasant to literally 1 billion users You nailed it, but large private sector companies like Google (or Apple) have no genuine feedback loops: they do not care, because (1) vocal dissenters will never represent more than a rounding error of the user base, and because (2) there are no obvious exit options. It's Fordism ("you can have it any colour, as long as it's black"), only with 21st century tech. |
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