[cpeterso]

An example of how little UX can matter:

Facebook ran an experiment where they intentionally crashed their Android app to discover the threshold at which users would give up and go away. But someone familiar with the experiment said: “The company wasn’t able to reach the threshold. People never stopped coming back”.

https://www.theguardian.com/technology/2016/jan/05/facebook-...

[obmelvin]

Isn't that sort of contradictory? The rest of the UX is so great that people want to use it despite the crashing.

[dzonga]

That's when you know you're peddling a powerful drug, eh product I mean. & simply right there that's Facebook's moat. I don't use FB, but gotta give to them anywhere I peek at someone's smartphone in public spaces, they're using a FB product e.g FB, Whatsapp or Instagram. Hell, right now FB pays my rent, cause of the tools I make at work that integrate with FB