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by treya
2824 days ago
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Bought a car with free SiriusXM subscription. I listened to a few stations a number of times - pretty good selection, but really didn't use it much. After the trial period, started getting calls from them. I (regretfully) accepted a discounted rate to extend my trial, but I had refused to accept any subscription that auto-renews. (Only later would I find out the salesperson outright lied to me that they were offering me a one-time subscription). The extended period eventually expired, and they billed me for another subscription at a higher rate. Since I never ultimately listened to anything, I never realized it was still active. By the time that one expired, that particular card had been closed, and they started mailing me past due notices. Which is when I discovered they'd continued billing me. I was irate and called their customer service at least a dozen times, every time getting a different runaround. On most of those calls, the runaround was to transfer me to a menu system that went nowhere. I fired off a letter to them, then just gave up, refusing to pay. The past due notices eventually ended up at a collection agency, and I had a couple interactions with them until I discovered the magic word "fraud". I sent the collector a letter explaining how Sirius had charged me for something I never asked for, which is fraud. It literally took years, but finally I got Sirius off my back. I am definitely uninstalling the several instances of Pandora we have. |
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