[lultimouomo]

Sure, he should leave the customer care team alone and speak with the higher ups!

How does one do that, exactly?

I think his particular battle with Apple is not the most worth, and it's not unreasonable of them to prevent you from claiming compatibility with unreleased phones, but please let's not forget we're talking about a company that does not even have a public bug tracker, and will close your tickets as duplicates without you being able to read or be notified about the other supposed ticket your is a duplicate of.

It's a totally opaque company that gives developers no resort to fix their issues. You can only talk with the lowest level support and you can only take it out on them (which you should do politely, of course)