[meh2frdf]

Engaging isn’t sufficient, it’s a start. What is typically lacking is someone with the intelligence to properly understand the problem, and map out a roadmap to get there. There is too often a naive belief that the stakeholders will put you on the right path, they don’t, they just give you information that feeds into the design process. Sure you solution should be regularly validated with the users, however in my experience the tend to lack the ability to give a vision which isn’t just an incremental improvement on the current solution.

[Redsquare]

Note the word stakeholders, not simply users. Stakeholders includes the team actually delivering, not just the end client/users.