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by pg_bot
2830 days ago
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We recently experienced an issue where a recurring subscription in our service was double charged to one of our client's credit cards. It took me three attempts communicating with their customer service before they determined that it was indeed a bug in their service and offered an apology. From our side it was like pulling teeth running through the event log and getting dismissed by their support team. I am still surprised that there was no greater public announcement since this kind of event should never happen with your payment processor. |
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