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by asendra
2839 days ago
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Yes and no. the solution to the problem was the correct one, they just forgot one important detail. TELL THE USER! As a result, plenty of people, (including myself) noticing their two year phone starting to slow down quite a bit, decided to upgrade to the new and shiny model, instead of just replacing the battery, because who would have known that was the problem?! |
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They did issue a mea culpa and free replacement coverage in response to that criticism, but it took a while.