[StevenLeRoux]

Disclamer: working at OVH.

both right and wrong.

Yes we provide fully automated services and it's out goal.

We have three levels of service support. One that is free (hotline, email, social, ...) and one where you can subscribe VIP support, and one where you can have a dedicated technical account manager. (Maybe we're not good at communicating)

For this example, if there is an issue with a DDoS profile, we are able to adjust it given you're workload. Most common use cases are not causing issues. Keep in mind that a "VPS" is not really something you should use for business because it has shared resources and very small sizing. This is probably why your workload was identified as suspicious on the DDoS side. Instead you should pick a cloud instance : more sizing choices and dedicated resources.

[krn]

> Keep in mind that a "VPS" is not really something you should use for business because it has shared resources and very small sizing.

That's exactly what I meant. The problem is, that people expect OVH VPS to be a direct alternative to Linode, DigitalOcean, and Vultr – when it's not. And the free support service doesn't always make this clear enough to the users. It only becomes clear, when you read the docs yourself.