| "The trust must be restored." Playing devil's advocate, what happens when the trust doesn't become restored? The company loses ad revenue? Developers flee in mass droves to...Yahoo and Microsoft? Look what happened when people "lost trust" in Facebook. Shares are down 4% relative to a year ago. Is the company permanently crippled? Are people revolting and moving to alternate forms of social media? Fewer of the people immediately connected to your local graph are probably using Facebook. But that local loss of users gets completely offset by the new users they grow internationally. Ultimately, these companies are beholden to their boards and shareholders. Unless Inbox users clicked enough ads to make a dent in revenue, the organization has every reason to deprioritze competing products, and continue down the path of creating free A/B tests, and then merging the winner into a hybrid/better product. Take a look at Fuchsia. Or Dart and Flutter. Or Hangouts and Talk. An easy heuristic here might be, "Lose trust in the few in order to benefit the many." It sounds really sad, but it is the reality numerous companies live by. |