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by sureaboutthis
2842 days ago
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On the side, I've owned some chain restaurants for 32 years. Mine have always been noted as friendlier, cleaner, fresher and all that. I like to say that it's cause it runs downhill and I care about the customer experience. Three years ago, I sold one of those restaurants inside a mall while still owning one just two blocks away. People from the mall come into this restaurant. Just yesterday someone told me that they hated the mall one. "They're just so mean to everyone!" They did not know I was the owner. |
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