[delavara]

"I have a pet theory that when people interview they bring this buried frustration into the room with them and use the interviewing process to play the part of the people they feel humiliated them."

This also explains when people chew out service workers for petty things.

[GW150914]

I think that has more to do with the massive power asymmetry, because a service worker is generally expected to smile and take it. They don’t represent someone who humiliated the angry customer, they represent a punching bag.

[Loughla]

Completely off topic, but 100% this is why people are awful to service workers.

I worked retail management while finishing post-grad work to pay bills. People who were loud and awful always had something else in their lives that was making them mad - broken down car, not much money, shit job, etc - and they used the retail employee as a punching bag.

I never saw one person who was loud have a reason to be loud other than that. In 10 years.