"The shitty product" is text chat. We "likely shouldn't" build text chat? Startup culture is morally defective because it built text chat, and we share in the moral capability by "making excuses" for text chat?
Exactly. This is the tired old pattern of "humans do human things and technology is coincidentally involved because we live in the 21st century, obviously it's the technologies fault."
In many cases is genuinely is the technologies fault when it uses UI patterns to shape behavior and algorithmic sorting to selectively show ideas to the user. But that is not the case here.