There's one key fact they seem to be either missing or intentionally ignoring: Alibaba's websites are marketplaces populated by third-party sellers. So they don't need to have enough staff to ship all those parcels because they're not the company shipping them, and it's perfectly normal that customers would be receiving multiple packages because every seller packs their goods seperately.
The reason I'm suggesting that they're intentionally ignoring this fact is that it's actually in the information presented in the article. For example, the video they link in their section about the logistics explains this in detail.
The reason I'm suggesting that they're intentionally ignoring this fact is that it's actually in the information presented in the article. For example, the video they link in their section about the logistics explains this in detail.