[guy98238710]

On the other hand, some of us are much better at typing than talking. And some might have a fit of social phobia at the mere thought of a phone call.

The templates might be tedious, but they are there for people who would otherwise post some random flame or rant. Pages encouraging phone calls have scripted templates on them too.

[Kliment]

Yeah and that's fine, personal emails were quite well received. Template emails were universally ignored, regardless of which side of the issue the representative stood.