[raerae7133]

Agreed 100%. I spend a lot of time on the Google Help Forums, and I feel terrible for the people who need immediate access to something stored in Google, and have no way of getting help.

Imagine a customer of your company experiencing a billing problem that can only be solved by Google. Their lack of responsiveness could be interpreted as YOU being unresponsive. Until Google offers you dedicated support, I would be wary of selecting them.

Disclaimer: I work for a recurring billing provider today, but I've had a lot of experience dealing with different billing solutions.