[CaptainZapp]

Because he was the happy face of the whole desaster. Claiming publicly how all was fine with very few account holders still having slight problems and repeating this lie ad-nauseum while 100'000s of customers couldn't access their accounts, couldn't make payment and didn't receive any help, whatsoever, from Mr. Pester.

Except lies and bullshit on a massive scale for weeks.

MEPs were also not impressed by his performance.[1]

[1] https://www.parliament.uk/business/committees/committees-a-z...

[philjohn]

Unfortunately we don't know if he was ordered to make those statements by the parent bank, or if he was inept.

It smacks to me of a symbolic "firing" to placate the tabloids in the UK, who hold far too much sway with the average person on the street.