This wouldn't be an issue if support charged for the amount of time spent. If the user spends their money getting stupid non issues looked at then thats their issue.
Does this work? IS anybody using it?
I feel like people would complain it took say 20 developers hours to fix some trivial bug where in fact that specific bug was not that trivial to fix.
Then the situation is complicated since you don't control the upstream and if I fix a bug in upstream software X I may have to spend more hours convincing the maintainer that the fix should be included, sometimes the meinteiner has different ideas on how it should be done,
Now imagine the bug "There is no system ray anymore, I can't see my Slack,Skype,Dropbox icons there and I want them back. You can't fix this without forking GNOME and you get a new holly war with the GNOME camp (Canonical does not care about desktop anymore anyway this was just an example)
Then the situation is complicated since you don't control the upstream and if I fix a bug in upstream software X I may have to spend more hours convincing the maintainer that the fix should be included, sometimes the meinteiner has different ideas on how it should be done,
Now imagine the bug "There is no system ray anymore, I can't see my Slack,Skype,Dropbox icons there and I want them back. You can't fix this without forking GNOME and you get a new holly war with the GNOME camp (Canonical does not care about desktop anymore anyway this was just an example)