[mstade]

This is precisely why it’s difficult to sell upward – why spend time and money on something, yet still not be able to guarantee that things will work? Especially when you can roll the dice, have things work great until such time it doesn’t, and then just throw some man power on it till it’s fixed. When thinking about cost, it can be really hard to justify something you can’t really see the benefits of, until after the fact.