[maxsilver]

> Sadly, the effect of this is that there's less incentive to build resilient systems, since there's always someone available to fix things quickly.

Yep. It's often double-bad end result, since if you do build a resilient system, no one sees you "fix" it, so it looks like you did no extra work.

But if you build something broken, and then swoop in and "fix" it, you get extra credit for pulling "more" work after hours / during an emergency.