[necrecious]

I switched away from Freemium for my company yesterday. Should have done it a while back.

Free users are harder to support, more vocal and less likely to upgrade. Even a token amount of money initially is probably enough to discourage the "pathological" customers and the sunk costs mindset might encourage spending more money with your service.

[jacquesm]

Have you tried to make money on your free users in a different way?

[necrecious]

The easiest way to make money is to ask for it directly from the people it benefits.

I suppose I could try selling user data or use advertising. Either require massive number of users and a lot of upfront time to get going.