Any chance you could post the source code for this? It's using bitmaps for characters instead of proper fonts, which shouldn't happen nowadays. Maybe you should put "\usepackage{lmodern}" at the start? See for example https://tex.stackexchange.com/questions/1291/why-are-bitmap-...
I work with course materials made in Latex, and students sometimes need/want to copy and paste from them, so I try to avoid these kinds of problems.
http://checkers.eiii.eu/en/pdfcheck/?url=https%3A%2F%2Fwww.m...
The ACM template fails more! http://checkers.eiii.eu/en/pdfcheck/?url=https://www.acm.org..., and it's generated by pdfTex-1.40.15