[pasbesoin]

In my dealing with Google Fi, different reps may offer you different options. I had to call a couple of times on my Nexus 5x. Because of specific business reasons I won't go into, I'd waited a while before trying to get the thing fixed or replaced. I couldn't get it replaced -- I'd apparently missed the window for that, wherein I'd heard of people getting new units or Pixel 1's or the like, perhaps because they'd run out of that stock -- but a subsequent rep did qualify it for repair.

In your case, if it's under warranty, I'd say they owe you service.

Often, in the case of warranty, if a company can't repair a failed unit under warranty, they'll replace it with an equal or better current/available unit. This is not some novel concept.

But, it costs. Google and partners can afford it, and it might be less expensive than all the bad PR.

Look what's happened to LG phones and marketshare, since the whole bootloop fiasco.

Anyway, Google, it's under warranty. Stop fucking around and honor the warranty.