[entilzha]

A similar issue got me from recommending android and google services to friends/family to actively discouraging them (and migrating off of every service I could feasibly do). The WiFi chip on my nexus 6 burnt out and neither Motorola or google would replace it without paying several hundred dollars (motorola said it was a software issue and google said it was a hardware issue). Looking at forums this was a known issue across every nexus device.

I have zero patience for poor customer service.

[savecastel]

I am on the same boat. I really love the stock Android experience, and before this issue I was suggesting it to colleagues and friends, and I was considering to possibly upgrade to the Pixel 3 later this year (at least if it lives to the expectations).

After this though, I think I'll look somewhere else, possibly with a company that offers a better customer support.

[Spooky23]

The changing of countries is a big deal. Many companies will have problems supporting that scenario.

It is surprising that google is one of them, though!

[ppseafield]

When my Nexus 5x stopped charging, I realized when doing my exchange that the warranty company wasn't Google. They outsource their device warranties.

In any case I paid $100 and got a working replacement.

[sfifs]

Well Samsung customer service tends to be uniformly excellent in my experience (several instances over the years across two countries) It boggles my mind why anyone would choose Google contract manufactured hardware when a real hardware company's top of the line models are almost as affordable.

[savecastel]

I can only speak for myself, but the reason why I went from my Note 2 to the Nexus 6p was stock Android, and avoiding all the extra bloatware that phone companies like to add.

Unfortunately, I am now regretting that decision, and I should have done a better job back then getting information around Google Store and its return/refund policies.