| Just tossing in my two cents: Avoid the Google store at all cost. Their service is absolutely worthless. Getting on the phone is the only way to get anything done. I bought a pair of headphones from the Google store that ended up having a manufacturing defect, so they sent me a replacement. It broke again. 2 hours on the phone, and denying me a refund, they sent me another pair. It broke again. Two more hours on the phone. Deny me a refund. Insist on sending me a replacement. This is where I get upset, so they escalate me to their refund department. Denied a refund, send me a replacement. But, I am assured that if THIS pair breaks, they will refund my purchase. It broke again. Two more hours on the phone. They tell me I am out of warranty. I throw a conniption. They agree to refund me. They refund me $30 of the $180 I spent on the defective headphones. Two more hours. FINALLY after hours and hours of talking on the phone, I get a refund. 5 months and 4 pairs of headphones later. The whole process was demeaning and wasteful. I did not love opening up and throwing away boxes upon boxes of packaging. I did not love the fact that they probably received the defective headphones and threw them into the trash. Their refund policy was asinine and TECHNICALLY, they made an exception for me because I made it clear I was going to continue accepting the replacement headphones and sending them back when they inevitably broke again just to waste their time and money. At one point the support person suggested that it is a known issue with the headphones, but not something they were acknowledging yet. Ironically, the only thing wrong with the headphones was a defective 3.5mm to USB-C cable which would disconnect due to a weak connection at the USB-C end. Initially I told them I just want another cable, but they would only accept a full return. tldr: the Google Store has a bullshit return and refund policy and you should NEVER buy anything from the google store if you can help it. |
I wish I had researched more around Google Store customer support before making my purchase: now that I know, I'll avoid it as much as I can.