Waymo uses remote drivers for their service. It is neat that technology has progressed to allow drivers to sit an office rather than the vehicle, but that's not exactly what people imagine when they hear driverless.
They use remote assistance for tricky emergency situations. That's a pretty big distinction. The remote assistance can be called in to help the car if it gets into a completely unknown state, but otherwise the cars are self driving.
https://www.wired.com/story/phantom-teleops/