[smithian]

My experience is the same. You would think that their large capacity 'enterprise' products would at least be somewhat more reliable than the under-desk units, but we had nothing but trouble with the Symmetras we installed a few years back. That plus the outageous way the products are designed to maximize future APC revenue in spares and replacements rather than maximize uptime caused me to put in place a new "no more money to APC" rule at work this year.