[EasyCompany]

"The day you believe in your heart of hearts that you did your best"

Sometimes when u wait that long, the opportunity has been taken by someone else, you running out of money or your customer's are just too frustrated with your business. I believe that you are correct that stepping up communication is important but we also have to keep in mind that time is money. My advice would be to put a time frame on it and if the issue is not solved start executing your plan. Also always remember that the health of the business comes first.