[Spooky23]

I misread it.

I’ve been oncall for escalations for like 15 years. That’s miserable enough, IMO frontline guys need fixed schedules and rotation if the volume is high.

I definitely cast my perspective on this and apologize if I came on too strong,

[user5994461]

Sorry to say, you're right and he has Stockholm syndrome. It's a very aggressive schedule, must be missing holidays half of the time to keep the phone.