[sa46]

Everyone uses the more mild version of dehumanizing language, reduction to abstraction [1], because it's more efficient to consider groups of people and it removes emotions from decisions.

For example, when considering latency you might say:

The service is experiencing 3 seconds of latency at the 99th percentile with periodic timeouts.

You wouldn't say

Alice wasn't able to buy medicine because the transaction failed.

[1] https://en.wikipedia.org/wiki/Dehumanization