[apple4ever]

I wouldn’t. Hire the right person and you have immediate response instead of waiting or somebody else. A large reason we are not going cloud for our new infrastructure.

[nik736]

And this one person never sleeps and is 24/7 on-call, right?

[geofft]

and isn't about to quit once they have a little more money saved up?

[hluska]

Beware of the bus factor! Going in house is great, as long as everything is well documented and your company has good backup resources.

[user5994461]

It's Sunday. Please wait for Monday office hours for your immediate response.

[zaarn]

At work we have a 24/7 20min response time clause. If the phone for work emergency calls we are ready to help in 20 minutes at any time around the clock even on Sunday.

Why would you do anything else for your sysop/sysadmin?

[user5994461]

You surely realize that no human being can be available 24/7 within 20 minutes. It's beyond slavery to expect that from any employee.

You need at least 10 sysop/sysadmin to achieve anything close to that SLA, with a sustainable rota. Contrary to the parent posters who believe it can be done with THE right guy.

[greenleafjacob]

With 3 people you can have a "follow the sun" rotation during business hours which takes care of the entire week, and I don't think you would need 7 more people for the weekend.

[zaarn]

We manage it with 3 sysop/sysadmins. I think you vastly overestimate how many people you need to keep a 20 minute SLA.

[Spooky23]

That’s a shitty life.

[zaarn]

I find it rather insulting that you think it must be a shitty job.