[bdj]

This is sad because this is one of the only technologies my mom is comfortable with using. She uses this service on almost a daily basis. When I called her and told her about this story, she asked if there was some way to call them up and complain about it. I know Google is notorious for not having very good customer service, but does anyone know if there is a number she could call?

[jlees]

Google is (believe it or not) working on being more accessible to customers, but no, right now, there isn't a number she can call. It's sad that people like your mom are disappointed, and there are plenty more like her out there, but calling up isn't going to change anything :(

[lsb]

1-800-FREE-411