[e3b0c]

As the article points out, the company's turnover rate surged and the quality of employees went down.

What the article does not address seems to be the changes to the incentive structure after the transition. Which I believe contribute to the failure to an extent.

[duxup]

Yeah the article seems to reference what might have been a bigger issue... but rather just blames making people full time and some other dork ups.

I think this was a larger systematic thing.