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by prawn 5728 days ago
It's not pretentious, it's just what happens with a big budget rebrand. I don't know if I can explain my take on all this that well, but I'll try: You can either do something at one level, playing off gut-feel/fairly safe assumptions and get it 80% right, or spend 10 times as much, do research and maybe get it 95% right.

That said, in an argument, designers will talk about all those lovely theoretical things they were trained to do. Then, most of them will just sit down and muck around with fonts, shapes, etc until they have something that fits the bill.

Same is often true with web design (my gig). You can use your experience, gut, etc to create a $10k site, or you could spend $100k to get something not miles dissimilar but involving actual usability testing (instead of gut feel decisions), buckets of documentation, etc. You could spend $100k on a single page microsite if you wanted to take everything to the extreme with endless focus groups, eye-tracking tests, etc. Or you could just put the branding in the top left, use buttons that look like buttons, remember what worked from last time you did some A/B tests, make the text legible, etc.

It's a funny game. Most of the time I estimate/quote by rolling dice rather than spending hours trying to guess the budget of a client or the level of polish they want to pay for with a site.

1 comments

I think it's inaccurate to say most designer's work process is to "just sit down and muck around with fonts, shapes, etc until they have something that fits the bill". Of course design is a process but all those "lovely theoretical things" tell you where to start. If you're quoting by rolling the dice, you're not quoting effectively.
I don't want to truly trivialise it, but I imagine a lot of it is brainstorming, thinking, and gut feel than direct conversations with customers, market research, etc.

And I have to disagree on the dice. The best situation is a client giving me their budget and me telling them the best way to spend it (often, not all of it). So, when the budget is not disclosed, instead of spending hours trying to guess their pricepoint, I just randomise the approach and then fill that budgeted time in the best way possible.