[pandasun]

I wish I had done this in 2015. I lost the only pictures of my now deceased dog in Google Drive when I was locked out for no reason. Except I didn't regain access because I didn't make a popular Reddit or blog post.

Apparently Google's "customer service" runs as follows:

1. Don't provide any customer service email address.

2. Don't provide any contact form.

3. Don't provide any phone number.

4. Don't respond when people resort to sending snail mail. (Yes really I tried and I'm not the only one).

5. Provide a forum where 999/1000 posts don't get a response.

6. Suddenly respond if it affects public relations. (ea. a popular Reddit post).

[giancarlostoro]

That is horrible. Also why I will likely never pay out of my own pocket for their services.

[Qwertie]

Google is just far too big. They don't have time for you. There are loads of smaller service providers that are great with customer service and don't use scripts that will randomly ban your account.

[scrollaway]

If you pay even just 5 bucks a month, you get access to their support which is overall pretty good.

G Suite is worth the price tag just for that if you actually use Google products seriously...

[giancarlostoro]

Until you get banned and then your voice is no longer heard? like this and many more examples...

[scrollaway]

You'll note that the user in question was banned after cancelling the subscription...