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by nhebb
5728 days ago
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According to the footnote, the numbers are compiled from a potpourri of external sources. That's kind of surprising to me. I would think that GetSatisfaction has grown big enough to run their own surveys. I didn't see anything in the numbers that was a big surprise, but I don't trust the 68% leave because of the treatment they receive vs. 14% that leave due to dissatisfaction with the product or service. The numbers seem skewed toward GetSatisfaction's forte. |
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