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by nehene
2876 days ago
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> That, plus the fact that China will just pull the plug on any American business gaining too much traction. So did they? We all know why Google and Facebook isn't in China, but as far as I can tell I don't find similar conflicts regarding companies like Amazon and eBay. The consensus online seems to be that they have been failing in the Chinese market by their own hand. Which does sound pretty plausible considering they aren't even that good in Europe. |
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Prior to the rise of Taobao, most of my family members didn't really use eBay in China. Most of them prefer using mobile (like the bulk of consumers in China), but if you prioritize the browser experience and 'consistency across the global platform' over what your local users want, well, shrug, let's pretend there's nothing to learn here from a UX perspective...
In contrast, Starbucks has a different user experience when you walk into one in Shanghai or Hangzhou. You place your order and pay for it via phone and pick it up at the register and you don't have to stand in a line. I wish they'd replicate that in the US.