[jmalicki]

Why is that strange? It's very well established that people hate choices (regardless of what they may say) when you actually measure it:

https://sheenaiyengar.com/the-art-of-choosing/

And it's very good for the company, as they don't need to do as much competition with HipChat so they can slow down innovation and raise prices. Win, win.

[SamWhited]

It's true that individually most people are happier without a choice, but when you take them away you end up cutting out whole chunks of people. What if the thing that went away was accessible to people with certain types of disabilities and the new thing isn't? What if the old one wasn't a public company but the new thing is and now they have to comply with U.S. export laws and you were perfectly okay using it in Iran before but now can't? etc. There are a number of cases where most people won't want a choice, but by giving them what they want and removing one you hurt a lot of other people.