[HeyLaughingBoy]

I've had multiple versions of training like that and I found it really useful. It definitely helps me as a technical manager. A good instructor will tell you that you only start with stereotypes when you have no better information. e.g., "engineers usually like it when you talk to them this way." But if you know that Sally hates it, then you don't do that, you do this instead...

I think that training like this is especially good for engineers because we tend to have a fixed way of interacting with people and often don't notice when it doesn't work. Being taught specific ways to recognize that and tailor your approach is very useful.

This actually is exactly one of those things that can't be taught by an app. Only a real person will say "your tone is off-putting, try saying it this way..."