[AceJohnny2]

Thanks for this perspective. I wish I could save comments the way I can favorite posts, so I'm replying as a workaround.

It gives me new perspective on the value and purpose of the Apple Stores, which I previously viewed as just a luxury shopping experience as window dressing on the usual consumer electronics buying experience. That's still a big part of it, but your quote explains the deeper value.

It also explains to me why Microsoft chose to follow suite with their own Microsoft Stores, although I still wonder why theirs aren't as successful. It's always amusing and a bit sad to go to the Valley Fair Mall in Santa Clara, where the Microsoft Store is literally right across from the Apple Store, but Apple is packed where Microsoft is a ghost town. What secret sauce are they missing? My thought is that the Microsoft brand is still poison to the average consumer.

[Spooky23]

The thing to remember about the Apple store is that it made world class computers accessible to the masses.

In the old days, a Thinkpad or Toshiba Tecra were only seen by commercial accounts and college kids. Your only way to see and touch an expensive ($2k in 98-2000) purchase was some awful bolted down display at CompUSA or BestBuy. And you only saw shitty consumer product, and were stuck dealing with a salesman of questionable knowledge looking for a warranty spiff.

The Microsoft vs Apple store thing is easy — they are selling the same dreck, spiffed up with a few first party products.

[pjmlp]

Given that the average salary in many countries is way below 1000 € per month, I would disagree with "world class computers accessible to the masses".

[redler]

You actually can save comments. Click the time stamp in the comment header to present the comment in isolation, then click “favorite”.

[martin1b]

Microsoft has never been great at marketing.

Steve put so much effort into giving Apple products life, figuratively. For example, he would call the iphone, "iphone", not "an iphone" and was adamant about it. Almost giving existence to it. Also, the way he introduced products was brilliant. He was a master at teasing the public and peaking interest prior to product launch.

Where Microsoft would release products akin to the Zune..in brown, or products with unmemorable names like 'Surface Pro x', with very little marketing. I've always thought MS has interesting products and they have been first to market many times. However, due to lack of marketing, they didn't gain traction.

[sumedh]

> What secret sauce are they missing?

I remember someone on ESPN segment which had been sponsored by Microsoft and the people on the screen were using MS Surface but the commentator said we are using an Ipad like device.

I guess MS needs some innovate ads which will tell people what MS does in the consumer space.

[pwinnski]

It's even worse than that! MS spent $400 million to sponsor the NFL and provided many Microsoft Surface Pro devices, and the week they debuted, all the announcers called them "iPads." So MS threw a fit, and rightly so, and the next week all the announcers called them "iPad-like devices" instead.

I mean: "iPad" is two syllables, short and sweet, and MS wanted people to call the devices the "Microsoft Surface Pro," six syllables that don't exactly roll off the tongue.

That's not even getting into how they packaged all of those Surface Pros in gigantic blue padded cases, giving the impression that Microsoft's version of the iPad was big and clunky. Necessary for use on the sidelines, I'm sure, but not well thought out.

[bobsil1]

That MS Store used to be a ghost town. It's pretty crowded on weekends now with people playing with Surface Book, Surface Studio.

[jamiek88]

If you click on the time stamp of a comment you can then save/ fav it.

I just found this out recently too, not a new member either!