[bumholio]

Actually, it seems like a huge wasted opportunity. If a company is so invested in your software that it's willing to develop a custom patchset and an internal team to maintain it, then it would make a lot more sense to buy the service from the very people who wrote the software, that know it best and can pull together multiple customer wishlists into standard solutions. That's why the open source service model can exist, the original developer is uniquely positioned to profit from these synergies and deliver value for the customer.

So you can have your proprietary cake and eat it too, you can sell "NO WARRANTY, EITHER EXPRESSED OR IMPLIED" commercial licenses at fixed prices, but at the same time, earn much more profitable support and customization contracts from select customers.

As for the people still opting to customize their own "NO WARRANTY" installation, of course they won't get and don't expect any support for their customization until they also buy a services license.