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by tsieling 2894 days ago
The Miami Herald article where I think this story broke suggests it's that not every incident gets resolved:

> Despite several email exchanges, Uber never agreed to reimburse her the extra money. But she disputed the charge with her credit card company and got back her $98. Uber then canceled her account.

https://www.miamiherald.com/news/business/article215299675.h...