[jmisavage]

They have both SaaS and self-hosting options which cost considerable amount of cash ($99/mo per user for the most expensive option) for any large scale deployment. They're earning plenty and they need to fix what is valuable to their customers.

[omeid2]

What makes you think they're not listening to their paid customers and fixing their needs? Paid customers get a direct contact.

[AFNobody]

It is blocking people from converting to paying customers because as soon as we see an issue like that we know it isn't viable because we'll get denied.