[dvtrn]

I'm hesitant to look at this a problem of "either answer the question verbally" OR "document the solution for later reference" because people and teams have the capability to discuss problems face-to-face, distill that answer and create documentation based on that collaboration at a later time or date-like during a sprint review.

In fact, I think many in this profession do exactly that: issue is brought up, solutions are discussed either via chat or ad hoc, a solution is found, and documentation is created around those discussions.

Nor do I think this is an issue of asking the same questions repeatedly when it could have been answered once.

What is presented here is a simple enough scenario where someone asks for help, and I do what is in my means to render aid. Adding additional variables or considerations to the equation that weren't proffered as elements of the initial problem isn't an entirely helpful tactic to the discussion.