[robinwassen]

We have been using GCP for 6 years (and is one of the companies in the linked case studies) and I must say that their customer service is good.

I think I had over 30 touches with their support and key account managers regarding everything from billing, minor issues with services and just asking for advice regarding stuff. They have always delivered.

The expectation from us has been that we pay the $150/mon support package fee.