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by random3
2896 days ago
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> "Partial refund". That's a very low standard for a service level agreement, but typical of Google. Your whole business is down, it's their fault, and all you get a partial refund on the service. The SLA is the contract. While this may not be possible, you'd normally have to negotiate a higher payout for a higher service cost, but otherwise it's fixed based on the amount you pay, not on the amount your business makes. |
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